How much will it cost to ship my order?
It is $10 for standard shipping with USPS for orders that total less than $49. Standard USPS shipping is free on orders of $49 or above.
International shipping is charged at a flat rate of $19.95.
When can I expect my order to ship?
Due to high order volume, please allow up to 72 hours for your order to be processed. Orders placed before 2 pm Eastern time on Monday will ship before Friday. Orders placed after that time could ship the next week.
If you have any additional questions or concerns about your order, please do not hesitate to reach out via chat or email firstname.lastname@example.org.
Can I cancel or modify my order before it ships?
Yes. Please email email@example.com to cancel or modify your order before it ships. Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office.
How will I know when my order has shipped?
You will receive an order confirmation and tracking email from us when your item has been shipped.
Do you ship to PO Boxes and APO/FPO addresses?
Yes, we do ship to PO boxes.
How do I check my order status?
Please email firstname.lastname@example.org for any questions in regards to the status of your order.
Do you ship worldwide?
Yes, we do ship worldwide. Your item will mailed via USPS with the exception of our beach carts, which are mailed via FedEx.
Returns and Exchanges
What is The Bad Bytch's return policy?
The Bad Bytch does not accept Returns for ‘change of mind’ however, we will offer an exchange if the item has been unopened, unused and in their original packaging at the shipping cost of the purchaser.
● In the event of a default or a shipping mistake, items must meet the following criteria to be accepted for a return:
● Garments cannot be worn, washed, or altered and must have all tags attached
● Footwear must not be worn, and must be returned with the shoe box in original condition.
● Final sale items: Leggings and tights, jewelry, and swimwear cannot be returned.
If I mail a return, when will I be refunded?
After inspection of the returned product, it will take 2-5 business days for the refund to be processed.
What is the cost to return or exchange an item?
If your product is faulty, or if the wrong product has been received The Bad Bytch will issue a returns label for you to use when posting the refund. The shipping price is at the cost of the purchaser for all exchanges.
Order and Payment
What methods of payment do you accept?
The Bad Bytch accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.
If I place an order, when will I be charged?
Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like Paypal Express, please wait a few hours and if it still has not been processed please contact customer service email@example.com to confirm the payment status.
Why is my card being declined when I try to place an order?
We recommend you contact the card issuer.
How do I use a promo code?
Enter the promo code at the checkout in the box provided.
What do I do if I can't find my e-gift card?
Contact firstname.lastname@example.org for further assistance.
Where can I use my gift cards or e-gift card?
The Bad Bytch gift card can be used on The Bad Bytch website only, and is not valid at any stockist.
Where are your products made?
All of our products are designed in the USA and manufactured in a few different places all over the world including the US and Australia. All of our products are designed in-house in our Austin, Tx office. We source and manufacture our products across the world.